Return Policy
Thank you for shopping at Hingi. We are committed to ensuring your full satisfaction and facilitating an easy return process. Below you will find the details regarding returns.
1. Return Period
We accept returns within 30 days of the delivery date. If the product does not meet your expectations or you have other reasons for dissatisfaction, please contact our customer service at [email protected] to initiate the return process. Please note that return shipping costs are non-refundable.
2. Return Conditions
For a product to be eligible for return, it must:
- Remain in its original, unchanged condition as received.
- Not be used, altered, and must be in the original packaging.
- Start the process by contacting us at [email protected].
- After we accept your return, we will send you a return label and instructions for shipping.
- We do not accept products returned without prior notification.
4. Return Shipping Costs
The customer bears the return shipping costs unless otherwise agreed. Ensure that the returned item is well protected from damage during transit.
5. Refund Process
We will inform you once we receive and approve your return. The refund will be processed to the payment method used during the purchase. This process may take some time, depending on your bank or credit card provider.
6. Exchanges
We currently do not support direct exchanges of products. To exchange an item, you must first return it and then place a new order.
7. Damages and Issues
Please inspect your product upon receipt. If you find any defects, damages, or if you receive the wrong item, contact us immediately at [email protected] so we can evaluate the situation and offer a solution.
If you have additional questions or need assistance regarding our return policy, please contact our customer service at [email protected].